Conflict Can Benefit Or Hinder A Workgroup - 897 Words

Conflict can happen where there are incompatible attitudes, behavior or interests, which lead to friction between two or more parties. Within work groups, individuals will often have different opinions in several situations. Moreover, since the world is becoming more globalized work groups often have more conflict today than at any other time. Conflict does not always have to be unhealthy; in fact conflict can benefit or hinder a Workgroup. Daft (2014) explains, â€Å"Conflict is an antagonistic interaction in which one party attempts to block the intentions or goals of another† (p. 642). However, it is not that simple, Massey and Dawes clarify that conflict can fall into two categories: dysfunctional and functional (2007). Functional conflict can be a tremendous strength to a Workgroup since it inspires improvements and group cooperation. Functional conflict is considered healthy or normative. Normative or healthy, differences encourage individuals to be imaginative. If indiv iduals in a Workgroup can suggest different resolutions to a problem this will foster new ideas and allow for group and individual awareness. The goal of functional conflict is to achieve team objectives and the best way of achieving team objectives is to increase team effectiveness. Therefore, the best way managers can make an effective team is to foster the following five effective team characteristics: trust, healthy conflict, commitment, accountability and results orientated (Daft, 2014). Trust allowsShow MoreRelatedInside An At T Organization1155 Words   |  5 Pagesbusinesses, ATT has over 120,000,000 customers. However, one of the unique things about the company is that some of the entities has their own mission statement. For example, ATT Labs is: â€Å"our mission is to exploit technical innovations for the benefit of ATT and its customers by implementing next generation technologies and network advancements in ATT’s services and operations. 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